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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erin Woodward

Erin Woodward

January 8, 2025

5  out of  5
rating by Erin Woodward
"Rebekah is fantastic! She is always responsive when I have questions."
We responded:
"Erin, thank you for taking the time to leave us a 5-star review! We are always happy to assist you. Rebekah is the newest addition to our team and loves getting to know our clients. "
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Shahid Pannell

December 26, 2024

5  out of  5
rating by Shahid Pannell
"The Best around Liz is amazing Thank You"
We responded:
"Shahid, thank you for your 5 star review! We agree; Liz is an amazing asset on our team and loves working with our customers. Happy New Year! "
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Darlene White

December 19, 2024

5  out of  5
rating by Darlene White
"Jack Dean at State Farm is the BEST! We recently experienced a run in with a deer and it totaled our car. They jumped straight in and helped us with everything! Very easy and smooth process and the sweetest bunch of folks there!"
We responded:
"Darlene, thank you for your 5-star review! We are honored that we were able to help make this experience a smooth process for you. Please let us know if there is anything else we can do for you! "
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Lala

December 18, 2024

5  out of  5
rating by Lala
"Always quick and there when you need them !"
We responded:
"Lala, thank you for taking the time to leave us a 5-star review! We strive to provide quick and efficient customer service for all. We appreciate you! "
Profile photo of Richard Plourde

Richard Plourde

December 16, 2024

5  out of  5
rating by Richard Plourde
"Christina with Jack Deans office couldn't have been more helpful. She kept me informed and answered my questions. She especially followed thru with returning calls when she said she would. Very happy with her customer service. An asset to the company for sure !"
We responded:
"Richard, thank you for taking the time to leave us a 5-star review! Christina is a valuable asset to our team and strives to keep customers with claims informed and satisfied with their repairs. We look forward to continuing to provide you with great service!"
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Dennis Martin

December 11, 2024

5  out of  5
rating by Dennis Martin
"I was looking for new car insurance and talked with Liz Church from Jack Dean State Farm .She was so professional, kind, courteous and a joy to speak with. So I chose to join their team. I would recommend them to anyone looking for any type of insurance."
We responded:
"Dennis, thank you for your 5-star review! Liz is a great asset to our team and loves interacting with our customers. If you know anyone that could benefit from having the same experience you did, we would love to work with them! "
Profile photo of Jennifer Jones

Jennifer Jones

November 15, 2024

5  out of  5
rating by Jennifer Jones
"Our son's jeep was backed into on private property. The person who hit him took off just so happened a lady & her son saw the accident & gave our son the information & took really good pictures... Long story short the police found the vehicle.. We reported to our insurance STATE FARM & they helped us out alot because my son lives in WV... They took care of all the details.. Thank you Christina, Rebecca & Jasmine for making our job easy"
We responded:
"Jennifer, thank you for your 5-star review! We are so happy to hear that you had repeated positive experiences with our team members; it is their utmost goal to make sure that you and your family are taken care of properly. "
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Alecia Davis

November 15, 2024

5  out of  5
rating by Alecia Davis
"I could not ask for anything better. They, especially Rebekah was very helpful and very knowledgeable. She addressed all my concerns. It is and has been a pleasure to deal with this agency, and again Rebekah is a valuable asset to this team for the agency and should be praised for her compentacy with her job, not to mention a raise. Anyone looking for insurance should definitely consider Jack Deans State Farm Agency."
We responded:
"Alecia, thank you for your kind review. Addressing your concerns is one of our top priorities- we are so happy we could resolve yours! Rebekah is our newest team member and has enjoyed getting to know and assisting our customers. We are glad to have her on board! "
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Melissa Cox

November 15, 2024

5  out of  5
rating by Melissa Cox
"The staff is awesome and so friendly!!!!"
We responded:
"Melissa, thank you for your review! We love to hear that our team has been a good neighbor to you."
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Kathy Cook

November 7, 2024

5  out of  5
rating by Kathy Cook
"It is beneficial when individuals dedicate time to collaborate with you, helping to identify the best options for your family. Staying updated on your policy and addressing any concerns is essential for maintaining a good understanding of your insurance. I have had a positive experience with Jack Dean from State Farm Insurance in this regard."
We responded:
"Kathy, we appreciate your kind words! It is our ultimate goal to provide this kind of customer service; we want to ensure that you have the same knowledge and understanding of your policies as we do. "
Profile photo of Charles Poole

Charles Poole

November 6, 2024

5  out of  5
rating by Charles Poole
"State Farm in Rustburg Va were wonderful in handling an auto claim for us. They took care of everything very efficiently and quickly and we are very pleased with the repairs to the front end and passenger side front fender repair from a deer. Looks better than new. Agent Jack Dean has a wonderful team of people in his agency."
We responded:
"Charles, thank you for your review! We are so happy to hear that you had an excellent experience with our agency. The car is looking great!!"
Profile photo of Louis “Buddy” Hatch

Louis “Buddy” Hatch

November 2, 2024

5  out of  5
rating by Louis “Buddy” Hatch
"They are the best in Lynchburg good atmosphere? Very polite and to do what they say because what they country folk"
We responded:
"Louis, thank you for the 5-star review! My State Farm team and I are happy to be your good neighbor."
Profile photo of Robert Moorefield

Robert Moorefield

October 31, 2024

5  out of  5
rating by Robert Moorefield
"I had been shopping around for some more reasonably price vehicle and renters insurance. I had previously heard that the Jack Dean State Farm insurance agency were good to deal with, so I decided to give them a try. I spoke with Liz Church, and she gave me all the information that I needed. I found her to be very helpful and professional. I ended up agreeing to purchase a vehicle and renters insurance policy when the one I currently have expires. I highly recommend this agency."
We responded:
"Robert, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. As always, Liz is a highly valued member of our team who ensures every customer experience is remarkable. Welcome to our agency! "
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Brittany Stone

October 24, 2024

5  out of  5
rating by Brittany Stone
"Had the best experience with them. Liz was great to work with very informative and nice! Explained everything I needed to know! I switched from Geico and saved over $80 a month!!"
We responded:
"Thank you for your review, Brittany! We appreciate you noting your experience with Liz- she is a great asset to our team and loves working with our customers to ensure they receive the best coverage tailored to their needs. "
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J McQuain

October 24, 2024

5  out of  5
rating by J McQuain
"I cannot recommend this company highly enough. Jack Dean takes his time explaining everything and really cares about making sure you have the right coverage for your lifestyle. He even saved us money! His customer service is exceptional because he listens and asks questions as well as answering questions. Liz Church did the finalized paperwork and she also takes her time and answers questions and is thorough in explaining the process to switch from one insurance company to another. My husband and I are very happy with this company and all of their staff so don't hesitate checking them out."
We responded:
"Wow, Janet! We are grateful for this review and hearing about your positive experience in our office. Liz is a highly valued member of our team, and we are so happy to know that she was able to help you with all of your questions. It was lovely meeting you and your husband."
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Christine Abbott

October 15, 2024

5  out of  5
rating by Christine Abbott
"Jacki was so wonderful to work with. Switching both auto and home owners was easy and stress free. Jacki was quick to respond, friendly and got us a fantastic rate. I couldn't be happier and would recommend them to everyone I know."
We responded:
"Christine, thank you for taking a moment to share your experience with us! Jacki strives to ensure that each customer will receive the best protection for their assets. "
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Angel Williams

October 15, 2024

5  out of  5
rating by Angel Williams
"Amazing team!!!!"
We responded:
"Thank you for your review, Angel! Our team works hard to provide the best service possible to our customers. "
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Mikayla Bennett

October 4, 2024

5  out of  5
rating by Mikayla Bennett
"The team here has been so helpful and responsive after an accident I had and gotten things done quickly and kept me informed. Mine is a difficult case with dealing with the other party’s insurance as well, but they are taking the stress out of it for me."
We responded:
"Thank you Mikayla for your review. Being there when our customers are in time of need is our purpose. We have assigned team members that solely focus on helping you recover from the unexpected. "
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Brittany Layne

September 11, 2024

5  out of  5
rating by Brittany Layne
"They are always so friendly and nice to deal with when you need help."
We responded:
"Brittany, thank you for the kind words! Our office strives for the best customer service in the industry. "
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Jeff Moore

September 10, 2024

5  out of  5
rating by Jeff Moore
"The people at Jack Dean's office has help me with any problem or questions I have had with ease, explaining everything and breaking things down for me. They keep me posted on other ways to save money. They are always kinda on the phone. I've had to make a claim on my ride and they handled it and made it so stress free. Helped with the rental and getting my ride in the shop to get fixed. Glad I made the switch couple years ago. Would highly recommend them."
We responded:
"Thank you Jeff for taking the time to leave us a review. We train weekly to make sure our office systems make your process of recovering from the unexpected run smoothly. "
Profile photo of Shuford's Garage

Shuford's Garage

September 4, 2024

5  out of  5
rating by Shuford's Garage
"Great to work with. Prompt response time and always helpful!"
We responded:
"Thank you for your review. We strive to be prompt with all of our interactions. "
Profile photo of Jenn Ladines

Jenn Ladines

August 29, 2024

5  out of  5
rating by Jenn Ladines
"I worked with Liz to get a bundled home and auto policy after being with Progressive for years. She was able to save me over $100 a month and responded very quickly any time I had questions. Also, earlier this month I received a call from them wishing me a happy birthday which I thought was kind. I’m very happy with the service from Jack Dean’s team"
We responded:
"We really appreciate you Jenn, Liz spends time with every customer to offer the best protection for their assets. Reviewing the coverages to find the best premium to fit their budget as well. "
Profile photo of Jeffrey Bauserman

Jeffrey Bauserman

August 28, 2024

5  out of  5
rating by Jeffrey Bauserman
"In a world where “in person” customer service seems to be going by the wayside….the service from Jack Dean’s office and the attention given by the members of that office are second to none. The team at Jack’s office are always friendly and professional. I would highly recommend this office for any insurance needs."
We responded:
"Thank you Jeffery! Customer service is our #1 priority and we strive to be the best in every connection we have with customers. "
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jonathan murugasan

August 28, 2024

5  out of  5
rating by jonathan murugasan
"They go above and beyond to work with you& find a solution"
We responded:
"We always try to find the best solution Jonathan in every situation good and bad. "
Profile photo of Justin Smith

Justin Smith

August 27, 2024

5  out of  5
rating by Justin Smith
"I had an excellent experience with Jack Dean's State Farm agency! The team was incredibly knowledgeable and patient, answering all our questions and securing better coverage for us. They even got us a great home policy after Travelers decided not to renew our policy. If you want an agency that truly cares and delivers top-notch service, I highly recommend Jack Dean's State Farm!"
We responded:
"Justin, we really strive to make every customer experience remarkable. Welcome to our agency!"