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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mindi lawhorn

March 21, 2025

5  out of  5
rating by mindi lawhorn
"Liz is amazing! She is friendly, professional and always responds within minutes when I have questions! Keep up the great work Liz and State Farm!!"
We responded:
"Mindi, thank you for your 5 star review! Liz is an integral part to our team, and she strives to go above and beyond for our community. We are glad to know you enjoyed her as much as we do! "
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Melissa Lacks

March 20, 2025

5  out of  5
rating by Melissa Lacks
"Jack Dean’s team made me feel at ease throughout the stressful process!"
We responded:
"Melissa, thank you so much for your 5-star review! We are glad to hear that we were able to assist you through your claim- we understand how frustrating it can be, but will always strive to make our customers feel supported! "
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Dawn Hypes

March 20, 2025

5  out of  5
rating by Dawn Hypes
"Great experience! Everyone was very helpful and made process smooth, even checked with me a couple of times to see how everything was going."
We responded:
"Dawn, thank you for your 5-star review! We are glad to hear that your claims process went smoothly- our goal is to make sure you feel supported and satisfied with your vehicle. "
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Alice Carrick

March 15, 2025

5  out of  5
rating by Alice Carrick
"Liz is the best!"
We responded:
"Alice, thank you for your 5-star review! We sure do agree- Liz IS the best!! "
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Brenda Cyrus

March 5, 2025

5  out of  5
rating by Brenda Cyrus
"Thanks to State Farm Insurance for there outstanding help on our Homeowners claim. They stand true to their word. “Like a Good Neighbor “. We called in the claim, Adjuster assigned, Adjuster came in a week, reviewed & advised with directions, honored our claim & paid all within the same timeframe. Kudos to our adjuster Desmond & our agent Jack Dean."
We responded:
"Brenda, thank you for your review! We’re thrilled to know you had a positive experience with claims; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Aimee Hong

February 25, 2025

5  out of  5
rating by Aimee Hong
"The best state farm office/agent i have ever been with! They know me by name and whenever ive spoken to any of them it’s like talking to one of my friends. They truly care for you !"
We responded:
"Aimee, thank you for your 5 star review! We love getting to know our customers- that is what good neighbors do!"
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Heather Bussey

February 19, 2025

5  out of  5
rating by Heather Bussey
"My windshield got cracked. I called statefarm after hours and they filed a claim immediately. It was processed and I had an appointment scheduled all in the same day! Top Notch service!!"
We responded:
"Heather, thank you so much for your 5-start review! We are happy to hear that you had an easy claims experience with us. Our goal is to provide quick and smooth service!"
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brian webber

February 14, 2025

5  out of  5
rating by brian webber
"Great customer service, fast easy and great help."
We responded:
"Brian, thank you for your five-star review! We are happy to be your good neighbor!"
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Logan S

February 13, 2025

5  out of  5
rating by Logan S
"Very helpful and so easy to talk to! Liz Church was the agent I spoke with and she made the whole process seamless for me. Very informative and she explained everything in a way that I could understand. Thanks guys!"
We responded:
"Logan, thank you for your 5-star review! We are so glad to hear about your experience with Liz. It is important to us that our customers understand their policies and coverages. Welcome to the neighborhood! "
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Cristin Campbell

February 6, 2025

5  out of  5
rating by Cristin Campbell
"Always so helpful, know me by name whenever I call and super helpful and friendly. Cant say enough good things about this branch."
We responded:
"Cristin, thank you so much for your 5-star review! Our service team strives to create a welcoming environment for our customers- we are so happy to hear your experience with us was exactly that! "
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Dani Wagner

January 31, 2025

5  out of  5
rating by Dani Wagner
"Liz was thoughtful, knowledgeable, helpful, and personable! She made one of those “things adults just have to do” so easy and zero stress. When you’re 7 1/2 months pregnant working to find a new (better) insurance policy, zero stress is beyond appreciated. Thanks Liz!"
We responded:
"Dani, thank you for your 5-star review! We are happy to hear that Liz was able to make your experience stress-free: she goes above and beyond for our customers. Welcome to the neighborhood! "
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Catherine Gilliam

January 27, 2025

5  out of  5
rating by Catherine Gilliam
"I cannot say enough good about Jack Dean and his exceptional staff. They always go above and beyond to assist their customers with the best of attitudes no matter the situation. They also handle everything quickly, efficiently and thoroughly. In these times of technology and automation, it is so refreshing to speak with real people that truly want to help. Thank you Jack Dean and your super star crew for easing the worry and stress of your customers in their times of need. Keep up the extraordinary work!"
We responded:
"Catherine, thank you for your 5-star review! Our team member's main priority is going above and beyond for our customers. We are thrilled to be your good neighbor! "
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Jay F

January 24, 2025

5  out of  5
rating by Jay F
"Rebecca was awesome to work with!!! She me a new quote and I made the switch to State Farm. Looking forward to working with everyone on the State farm team !!!"
We responded:
"Jay, thank you for your 5-star review. Rebekah and the rest of our team looks forward to being your good neighbor! "
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Sean Fahed

January 17, 2025

5  out of  5
rating by Sean Fahed
"The best interaction I’ve had dealing with insurance. Liz was absolutely amazing. Very personable and professional. She was very quick to respond to emails and ended up saving me a decent amount of money without losing coverage. Even if they didn’t come it at the lowest price I’d probably still use them just because Liz was that pleasant to work with. Highly recommend."
We responded:
"Sean, we are honored by your 5-star review! We're thrilled to hear about your positive experience with Liz. She truly goes above and beyond to provide excellent service to our customers. Your recommendation means the world to us, and we're grateful for the opportunity to serve you! "
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charisse Christian

January 15, 2025

5  out of  5
rating by charisse Christian
"All of the staff at Jack Deans office are prompt and courteous. Every time I call, there is a warm greeting. All of my questions are addressed with every call. When there is research that has to be done for a concern with my auto policy, there is never a long delay with a response. One more plus is that you can text your questions to them, and they link it with your phone number to address the appropriate person. Thank you for giving me excellent service every time!"
We responded:
"Charisse, thank you for taking the time to leave us a 5-star review! Being able to reply to our customer's questions and concerns through texting is one of the many benefits our office likes to offer. Your feedback is greatly appreciated- it is our pleasure to be your good neighbor! "
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Erin Woodward

January 8, 2025

5  out of  5
rating by Erin Woodward
"Rebekah is fantastic! She is always responsive when I have questions."
We responded:
"Erin, thank you for taking the time to leave us a 5-star review! We are always happy to assist you. Rebekah is the newest addition to our team and loves getting to know our clients. "
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Shahid Pannell

December 26, 2024

5  out of  5
rating by Shahid Pannell
"The Best around Liz is amazing Thank You"
We responded:
"Shahid, thank you for your 5 star review! We agree; Liz is an amazing asset on our team and loves working with our customers. Happy New Year! "
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Darlene White

December 19, 2024

5  out of  5
rating by Darlene White
"Jack Dean at State Farm is the BEST! We recently experienced a run in with a deer and it totaled our car. They jumped straight in and helped us with everything! Very easy and smooth process and the sweetest bunch of folks there!"
We responded:
"Darlene, thank you for your 5-star review! We are honored that we were able to help make this experience a smooth process for you. Please let us know if there is anything else we can do for you! "
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Lauren V

December 18, 2024

5  out of  5
rating by Lauren V
"Always quick and there when you need them !"
We responded:
"Lala, thank you for taking the time to leave us a 5-star review! We strive to provide quick and efficient customer service for all. We appreciate you! "
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Richard Plourde

December 16, 2024

5  out of  5
rating by Richard Plourde
"Christina with Jack Deans office couldn't have been more helpful. She kept me informed and answered my questions. She especially followed thru with returning calls when she said she would. Very happy with her customer service. An asset to the company for sure !"
We responded:
"Richard, thank you for taking the time to leave us a 5-star review! Christina is a valuable asset to our team and strives to keep customers with claims informed and satisfied with their repairs. We look forward to continuing to provide you with great service!"
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Dennis Martin

December 11, 2024

5  out of  5
rating by Dennis Martin
"I was looking for new car insurance and talked with Liz Church from Jack Dean State Farm .She was so professional, kind, courteous and a joy to speak with. So I chose to join their team. I would recommend them to anyone looking for any type of insurance."
We responded:
"Dennis, thank you for your 5-star review! Liz is a great asset to our team and loves interacting with our customers. If you know anyone that could benefit from having the same experience you did, we would love to work with them! "
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Jennifer Jones

November 15, 2024

5  out of  5
rating by Jennifer Jones
"Our son's jeep was backed into on private property. The person who hit him took off just so happened a lady & her son saw the accident & gave our son the information & took really good pictures... Long story short the police found the vehicle.. We reported to our insurance STATE FARM & they helped us out alot because my son lives in WV... They took care of all the details.. Thank you Christina, Rebecca & Jasmine for making our job easy"
We responded:
"Jennifer, thank you for your 5-star review! We are so happy to hear that you had repeated positive experiences with our team members; it is their utmost goal to make sure that you and your family are taken care of properly. "
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Alecia Davis

November 15, 2024

5  out of  5
rating by Alecia Davis
"I could not ask for anything better. They, especially Rebekah was very helpful and very knowledgeable. She addressed all my concerns. It is and has been a pleasure to deal with this agency, and again Rebekah is a valuable asset to this team for the agency and should be praised for her compentacy with her job, not to mention a raise. Anyone looking for insurance should definitely consider Jack Deans State Farm Agency."
We responded:
"Alecia, thank you for your kind review. Addressing your concerns is one of our top priorities- we are so happy we could resolve yours! Rebekah is our newest team member and has enjoyed getting to know and assisting our customers. We are glad to have her on board! "
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Melissa Cox

November 15, 2024

5  out of  5
rating by Melissa Cox
"The staff is awesome and so friendly!!!!"
We responded:
"Melissa, thank you for your review! We love to hear that our team has been a good neighbor to you."
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Kathy Cook

November 7, 2024

5  out of  5
rating by Kathy Cook
"It is beneficial when individuals dedicate time to collaborate with you, helping to identify the best options for your family. Staying updated on your policy and addressing any concerns is essential for maintaining a good understanding of your insurance. I have had a positive experience with Jack Dean from State Farm Insurance in this regard."
We responded:
"Kathy, we appreciate your kind words! It is our ultimate goal to provide this kind of customer service; we want to ensure that you have the same knowledge and understanding of your policies as we do. "