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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy Cook

Kathy Cook

November 7, 2024

5  out of  5
rating by Kathy Cook
"It is beneficial when individuals dedicate time to collaborate with you, helping to identify the best options for your family. Staying updated on your policy and addressing any concerns is essential for maintaining a good understanding of your insurance. I have had a positive experience with Jack Dean from State Farm Insurance in this regard."
We responded:
"Kathy, we appreciate your kind words! It is our ultimate goal to provide this kind of customer service; we want to ensure that you have the same knowledge and understanding of your policies as we do. "
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Charles Poole

November 6, 2024

5  out of  5
rating by Charles Poole
"State Farm in Rustburg Va were wonderful in handling an auto claim for us. They took care of everything very efficiently and quickly and we are very pleased with the repairs to the front end and passenger side front fender repair from a deer. Looks better than new. Agent Jack Dean has a wonderful team of people in his agency."
We responded:
"Charles, thank you for your review! We are so happy to hear that you had an excellent experience with our agency. The car is looking great!!"
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Louis “Buddy” Hatch

November 2, 2024

5  out of  5
rating by Louis “Buddy” Hatch
"They are the best in Lynchburg good atmosphere? Very polite and to do what they say because what they country folk"
We responded:
"Louis, thank you for the 5-star review! My State Farm team and I are happy to be your good neighbor."
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Robert Moorefield

October 31, 2024

5  out of  5
rating by Robert Moorefield
"I had been shopping around for some more reasonably price vehicle and renters insurance. I had previously heard that the Jack Dean State Farm insurance agency were good to deal with, so I decided to give them a try. I spoke with Liz Church, and she gave me all the information that I needed. I found her to be very helpful and professional. I ended up agreeing to purchase a vehicle and renters insurance policy when the one I currently have expires. I highly recommend this agency."
We responded:
"Robert, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. As always, Liz is a highly valued member of our team who ensures every customer experience is remarkable. Welcome to our agency! "
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Brittany Stone

October 24, 2024

5  out of  5
rating by Brittany Stone
"Had the best experience with them. Liz was great to work with very informative and nice! Explained everything I needed to know! I switched from Geico and saved over $80 a month!!"
We responded:
"Thank you for your review, Brittany! We appreciate you noting your experience with Liz- she is a great asset to our team and loves working with our customers to ensure they receive the best coverage tailored to their needs. "
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J McQuain

October 24, 2024

5  out of  5
rating by J McQuain
"I cannot recommend this company highly enough. Jack Dean takes his time explaining everything and really cares about making sure you have the right coverage for your lifestyle. He even saved us money! His customer service is exceptional because he listens and asks questions as well as answering questions. Liz Church did the finalized paperwork and she also takes her time and answers questions and is thorough in explaining the process to switch from one insurance company to another. My husband and I are very happy with this company and all of their staff so don't hesitate checking them out."
We responded:
"Wow, Janet! We are grateful for this review and hearing about your positive experience in our office. Liz is a highly valued member of our team, and we are so happy to know that she was able to help you with all of your questions. It was lovely meeting you and your husband."
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Christine Abbott

October 15, 2024

5  out of  5
rating by Christine Abbott
"Jacki was so wonderful to work with. Switching both auto and home owners was easy and stress free. Jacki was quick to respond, friendly and got us a fantastic rate. I couldn't be happier and would recommend them to everyone I know."
We responded:
"Christine, thank you for taking a moment to share your experience with us! Jacki strives to ensure that each customer will receive the best protection for their assets. "
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Angel Williams

October 15, 2024

5  out of  5
rating by Angel Williams
"Amazing team!!!!"
We responded:
"Thank you for your review, Angel! Our team works hard to provide the best service possible to our customers. "
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Mikayla Bennett

October 4, 2024

5  out of  5
rating by Mikayla Bennett
"The team here has been so helpful and responsive after an accident I had and gotten things done quickly and kept me informed. Mine is a difficult case with dealing with the other party’s insurance as well, but they are taking the stress out of it for me."
We responded:
"Thank you Mikayla for your review. Being there when our customers are in time of need is our purpose. We have assigned team members that solely focus on helping you recover from the unexpected. "
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Brittany Layne

September 11, 2024

5  out of  5
rating by Brittany Layne
"They are always so friendly and nice to deal with when you need help."
We responded:
"Brittany, thank you for the kind words! Our office strives for the best customer service in the industry. "
Profile photo of Jeff Moore

Jeff Moore

September 10, 2024

5  out of  5
rating by Jeff Moore
"The people at Jack Dean's office has help me with any problem or questions I have had with ease, explaining everything and breaking things down for me. They keep me posted on other ways to save money. They are always kinda on the phone. I've had to make a claim on my ride and they handled it and made it so stress free. Helped with the rental and getting my ride in the shop to get fixed. Glad I made the switch couple years ago. Would highly recommend them."
We responded:
"Thank you Jeff for taking the time to leave us a review. We train weekly to make sure our office systems make your process of recovering from the unexpected run smoothly. "
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Shuford's Garage

September 4, 2024

5  out of  5
rating by Shuford's Garage
"Great to work with. Prompt response time and always helpful!"
We responded:
"Thank you for your review. We strive to be prompt with all of our interactions. "
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Jenn Ladines

August 29, 2024

5  out of  5
rating by Jenn Ladines
"I worked with Liz to get a bundled home and auto policy after being with Progressive for years. She was able to save me over $100 a month and responded very quickly any time I had questions. Also, earlier this month I received a call from them wishing me a happy birthday which I thought was kind. I’m very happy with the service from Jack Dean’s team"
We responded:
"We really appreciate you Jenn, Liz spends time with every customer to offer the best protection for their assets. Reviewing the coverages to find the best premium to fit their budget as well. "
Profile photo of Jeffrey Bauserman

Jeffrey Bauserman

August 28, 2024

5  out of  5
rating by Jeffrey Bauserman
"In a world where “in person” customer service seems to be going by the wayside….the service from Jack Dean’s office and the attention given by the members of that office are second to none. The team at Jack’s office are always friendly and professional. I would highly recommend this office for any insurance needs."
We responded:
"Thank you Jeffery! Customer service is our #1 priority and we strive to be the best in every connection we have with customers. "
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jonathan murugasan

August 28, 2024

5  out of  5
rating by jonathan murugasan
"They go above and beyond to work with you& find a solution"
We responded:
"We always try to find the best solution Jonathan in every situation good and bad. "
Profile photo of Justin Smith

Justin Smith

August 27, 2024

5  out of  5
rating by Justin Smith
"I had an excellent experience with Jack Dean's State Farm agency! The team was incredibly knowledgeable and patient, answering all our questions and securing better coverage for us. They even got us a great home policy after Travelers decided not to renew our policy. If you want an agency that truly cares and delivers top-notch service, I highly recommend Jack Dean's State Farm!"
We responded:
"Justin, we really strive to make every customer experience remarkable. Welcome to our agency!"
Profile photo of Stedman Tanner

Stedman Tanner

August 27, 2024

5  out of  5
rating by Stedman Tanner
"Jasmine at Jack Dean is very helpful, kind, and sweet and she will help you with any questions you might have"
We responded:
"Thank you for your review! Yes Jasmine is a real gem to have in the office. She cares about every customer interaction and ensures they understand coverages they are paying for. "
Profile photo of Ashley Carroll

Ashley Carroll

August 27, 2024

5  out of  5
rating by Ashley Carroll
"Elizabeth (Liz) is fantastic, highly recommend!!"
We responded:
"Thank you Ashley! Liz digs deep in customer appointments to ensure the assets and dreams are protected properly with the best premium available. "
Profile photo of Jessica Goodman

Jessica Goodman

August 27, 2024

5  out of  5
rating by Jessica Goodman
"Love them! So easy to work with and everyone is so friendly and welcoming!"
We responded:
"Thank you so much for the kind words Jessica. We always want to make people feel welcome and appreciated. "
Profile photo of Tim Reynolds

Tim Reynolds

August 16, 2024

5  out of  5
rating by Tim Reynolds
"Liz at Jack Dean was so very helpful setting up some new policys for my elderly mother. She was very patient and worked through multiple options to get the best possible deal for my mom. Call Liz for any insurance needs, she is Awesome."
We responded:
"Tim, thank you for noting Liz is very professional and patient. She makes sure customers are protected completely with the best premium possible. "
Profile photo of LeAnn Loyd

LeAnn Loyd

July 27, 2024

5  out of  5
rating by LeAnn Loyd
"I needed to find car insurance and wanted to speak to a person that was local and accessible. Liz at Jack Dean’s State Farm in Rustburg VA was absolutely amazing! She helped me find what I needed and returned calls when promised. If I could give more than 5 stars I absolutely would! If you want agents that care and are helpful you definitely need to give them a call! Thanks so much Liz!"
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Newell

July 25, 2024

5  out of  5
rating by Newell
"Very Friendly staff"
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tracy coates

May 27, 2024

5  out of  5
rating by tracy coates
"Liz Church was so delightful to work with. She made switching insurance company so easy. Plus saved me money with better coverage too. Would highly recommend this office for all of your insurance needs."
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Don Almeida

May 24, 2024

5  out of  5
rating by Don Almeida
"Liz Church from StateFarm helped us get our Auto and home insurance. She was very detailed oriented and answered all my queries and gave me a good quote. She is quick, helpful and reliable. I would highly recommend Liz for your insurance needs as well."
Profile photo of Billy Stanley

Billy Stanley

May 8, 2024

5  out of  5
rating by Billy Stanley
"Everyone is genuinely friendly and helpful. I went in for a quote on my homeowners insurance, I walked out with basically a free auto policy. Great people, great service. I would definitely recommend"